Refund policy
Return & Exchange Policy
In order to protect your shopping experience, we provide you with a return and exchange service in accordance with EU law to ensure that the goods you purchased meet your expectations. Please review the following return and exchange policies:
Refund period: Consumers are entitled to a 14-day return period, calculated from the date of delivery of the goods. Whether it is a regular product or a promotional product, consumers can apply for a return or exchange within this period.
Return conditions:
The item must be undamaged and in its original packaging.
Promotional items cannot be returned or exchanged if they have been used or unpacked, unless there is a quality problem with the item.
If the item contains a giveaway, please make sure to return it with it.
Return and Exchange Procedure:
If you need to return or exchange an item, please contact our customer service team with your order number and product details.
Returned items should be sent back via a trackable shipping method and ensure that the item is not damaged.
Refund Policy:
Once the returned item has been received and accepted, the refund will be made to the original form of payment within 7 working days.
Returns of promotional items will be refunded based on the actual amount paid for the item, and the cost of the gift part will not be refunded.
Special Cases:
For products with quality issues or delivery errors, consumers can request a full refund or free exchange.